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Frequently asked questions from our customers
Can you build a database according to my criteria?
Yes, we can build a database according to your criteria. You need to describe the required parameters and goals, after which we will suggest a suitable implementation option.
How do I access a purchased product after payment?
After successful payment, you will immediately receive access to the download. The purchased file will be available on the product page and in the “My Purchases” section.
In what format is the database provided?
The database is usually provided in TXT or Excel format, but other formats are also available upon request.
I have questions — who should I contact?
You can always contact our support team through your personal account.
Can I get a refund for a purchased product?
Since the product is digital, refunds are not provided.
Can I share or resell the product to others?
No, the product is intended for personal use only. Sharing, reselling, or publishing it to third parties is not allowed.